FAQs
Frequently Asked Questions
Last Updated: August 27, 2026
What is Bruguiera?
Bruguiera is an online retail store specializing in pet supplies and accessories.
The website is operated by Hubei Chenfengcai E-Commerce Co., Ltd.
What products do you sell?
We offer pet supplies and accessories such as toys, grooming accessories, travel accessories, household pet products, and other everyday pet items.
How long does order processing take?
Orders are generally processed within 1 to 3 business days.
How long does shipping take?
Estimated delivery generally takes 7 to 15 business days after the order has been processed and shipped.
How much does shipping cost?
Any applicable shipping cost will be displayed during checkout.
How can I track my order?
Where tracking is available, you may receive a shipping confirmation containing a tracking number or tracking link.
What payment methods do you accept?
Where available, payment methods may include PayPal, Stripe-supported credit and debit card payments, Apple Pay, Google Pay, Visa, Mastercard, American Express, and Discover.
The exact available methods are displayed during checkout.
Can I cancel my order?
Contact support@bruguiera.com as soon as possible.
If an order has already entered processing or shipping, cancellation may no longer be possible.
Can I return an item?
Eligible return requests may be submitted within 30 days of delivery.
Please contact us before returning any item.
How do I request a return?
Email support@bruguiera.com with your name, order number, product information, reason for return, and applicable photos or videos.
How long do refunds take?
Approved refunds are generally returned to the original payment method.
Please allow approximately 5 to 10 business days after processing.
What if I receive a damaged or incorrect item?
Contact support@bruguiera.com and include your order number and clear photos or videos showing the issue.
What if my package is delayed or lost?
Contact support@bruguiera.com with your order number and tracking information so we can review the shipment.
How can I contact Bruguiera?
Email:
Website:
Company Information
Company Name: Hubei Chenfengcai E-Commerce Co., Ltd.
Registered Business Address:
Room 602-136, Factory Building 6
No. 189 Jinshan Avenue
Kaitie District, Huangshi City
Hubei Province, China
Country: China