Return & Refund Policy
Last Updated: August 27, 2026
At Bruguiera, we want our customers to have a clear and reliable shopping experience. If you are not satisfied with your purchase, please review the return and refund terms below.
1. Return Eligibility
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return:
- The item must be unused, unworn, and in the same condition in which it was received.
- The item should include its original packaging, accessories, manuals, and other included materials, where applicable.
- Proof of purchase or a valid order number may be required.
- The return request must be submitted within 30 days of delivery.
Items that show signs of use, damage caused after delivery, missing parts, or incomplete packaging may not qualify for a full refund.
2. How to Request a Return
Before returning any item, please contact us at:
Email: support@bruguiera.com
Please include the following information:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos, if the item is damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions.
Please do not send a return without first contacting us.
Returns sent without prior authorization may not be accepted or processed.
3. Return Address
Approved returns should be sent to the following address:
Return Address:
Room 602-136, Factory Building 6
No. 189 Jinshan Avenue
Kaitie District, Huangshi City
Hubei Province, China
Please contact us at support@bruguiera.com before sending any return.
Customers are responsible for following the return instructions provided by our customer support team.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After reviewing the information provided, we may offer an appropriate resolution, which may include:
- A replacement
- A partial refund
- A full refund
- Another reasonable solution
The appropriate resolution will depend on the circumstances of the order.
5. Non-Returnable Products
For health, hygiene, and safety reasons, certain products may not be eligible for return after they have been opened, used, worn, or come into direct contact with a pet.
The following items may also be non-returnable:
- Used products
- Products damaged after delivery
- Items missing original packaging or accessories
- Personalized or customized products
- Gift cards, if offered
- Items marked as final sale or non-returnable before purchase
If you are unsure whether your product is eligible for return, please contact us before sending it back.
6. Return Shipping Costs
If a return is required because the item was damaged, defective, or incorrect when delivered, Bruguiera will provide appropriate return or replacement instructions.
For returns requested for other reasons, including:
- Change of mind
- Ordering the wrong product
- No longer wanting the item
the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
7. Refunds
Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow approximately 5 to 10 business days after the refund is processed for the funds to appear in your account.
The exact processing time may depend on your:
- Bank
- Card issuer
- PayPal
- Stripe
- Apple Pay
- Google Pay
- Other applicable payment provider
Bruguiera does not control the processing times of banks or third-party payment providers.
8. Partial Refunds
In certain circumstances, only a partial refund may be issued.
This may apply when:
- An item is returned with signs of use
- Original packaging is missing
- Accessories or parts are missing
- The item has been damaged after delivery
- The returned item is not in its original condition
Any partial refund will be determined based on the condition of the returned item and the circumstances of the return.
9. Exchanges
If you receive a damaged, defective, or incorrect item and would like a replacement, please contact us at:
Exchange availability depends on product availability.
If a replacement is unavailable, we may offer an appropriate refund instead.
10. Order Cancellations and Changes
If you need to cancel or change an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you.
However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to cancel or modify it.
If your order has already shipped, you may need to follow our standard return process after receiving it.
11. Refused or Undeliverable Packages
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a package is returned because of:
- An incorrect shipping address
- An incomplete shipping address
- Refusal of delivery
- Failure to collect the package
- Other customer-related delivery issues
additional shipping charges may apply if the customer requests that the order be shipped again.
Refund eligibility for refused or undeliverable packages will be reviewed based on the circumstances of the order.
12. Lost Packages
If your order appears to be lost in transit, please contact us at:
Please provide your order number and any available tracking information.
We may review the shipment status and contact the shipping provider before determining an appropriate resolution.
Depending on the circumstances, we may provide a replacement or refund.
13. Refunds to the Original Payment Method
Approved refunds will normally be returned to the same payment method used to place the order.
Depending on the payment method used, refunds may be returned to:
- PayPal
- Credit or debit card
- Apple Pay
- Google Pay
- Other supported payment methods
We are generally unable to issue an approved refund to a different payment method.
14. Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, damaged products, or incorrect orders, please contact us.
Company Name: Hubei Chenfengcai E-Commerce Co., Ltd.
Brand Name: Bruguiera
Website: https://bruguiera.com/
Email: support@bruguiera.com
Registered Business Address:
Room 602-136, Factory Building 6
No. 189 Jinshan Avenue
Kaitie District, Huangshi City
Hubei Province, China
Country: China
For return-related inquiries, please contact customer support before sending any item back.